LEAD BARISTA

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Location: Casino & Lodge

Address: Anacortes, WA

Organization: Driftwood Delights

Job Type: Full-Time

SUMMARY

Barista responsibilities include educating customers on our drink menu, making recommendations based on their preferences, up-selling special items and taking orders. To be successful in this role, you should have customer service skills and knowledge of how brewing equipment operates. You must also be able to work various shifts. A Food Handler’s Card and Washington MAST Alcohol Server Permit must be obtained within sixty (60) days of employment if deemed necessary for your position.  Must be at least 21 years of age.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet Customers
• Answer questions regarding the menu and ingredients
• Prepare coffee, tea, various alcoholic and other non-alcoholic beverages
• Serve beverages and prepare food, such as cookies, pastries and muffins
• Receive and process payments, (cash and credit)
• Keep the coffee stand clean and well stocked
• Check that brewing equipment operates properly and report any maintenance needs
• Order products as needed
• Comply with health and safety regulations
• Communicate customer feedback to manager and recommend new menu ideas
• Requests identification from customers when legal age is questioned
• Understands and complies with all responsible service policies and Washington State Liquor and Cannabis Board laws

SUPERVISORY RESPONSIBLITIES:

• Monitor staffing levels and adjust according to business levels and conditions.
• Discipline, coach and train all team members to Swinomish Casino and Lodge policies and procedures.
• Implement guest service standards, monitor baristas to ensure they provide service in accordance with the standards and act to correct deficiencies.
• Ability to communicate effectively with guests, team members, and management in both written and verbal form.
• Increase revenue by training team on proper charging, up-selling and other suggestive procedures.
• Decrease expenses through proper handling of product.
• Inspect and monitor cleanliness of coffee stand to ensure compliance with safety and health code regulations.

SKILLS & QUALIFICATIONS:

• Attention to detail and ability to manage multiple tasks at any given time
• Capacity to work well under pressure and as part of a team
• Previous experience in a barista role, preferred
• Previous experience serving alcohol, preferred
• Customer Service Experience preferred

LANGUAGE SKILLS:

Ability to read and interpret written materials and communicate information and ideas so others will understand.  Must be able to listen and understand information and ideas presented through spoken words.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

CERTIFICATES, LICENSES, REGISTRATIONS:

A valid Food Handler’s Card, Washington MAST Alcohol Server Permit, and Swinomish Gaming Commission permit are required.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must have the ability to see, hear and speak within a normal range.  Frequently required to stand, walk, move, climb, stoop and kneel.  Must be able to use hands and fingers to grasp and feel.  Employees are frequently required to lift, pull or push up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.