SUMMARY:
Provides outstanding customer service to casino guests by promoting excellent guest relations while providing information and/or assistance concerning the casino including, general casino information, Signature rewards transactions, data entry, answering and directing calls, assisting guest with kiosks, . Must maintain a professional appearance and demeanor at all times when on property.
ESSENTIAL DUTIES:
- Greets and assists guests at the Signature Rewards center, Signature Welcome desk and or on the casino floor.
- Assists in promotions and player events involving the Marketing Department.
- Always stays familiar with promotions, events, games and casino happenings to keep guests well informed.
- Provides information regarding casino services including: Valet, Gaming, Dining, Stay and Play, RV Park and events.
- Promotes Signature Rewards program to the guest by accurately explaining the functions of the kiosks and the benefits of being a member.
- Assists guests in completing all kiosk functions.
- Distributes age indicating wrist bands at the Signature Welcome desk.
- Makes announcements on the casino AV system.
- Maintains communication with department supervisors though daily shift reports.
- Maintains and assures the proper handling and routing of all paperwork.
- Must maintain the strictest confidence of any and all confidential information disclosed by Swinomish Casino or a guest of the Casino.
- Maintains a clean and organized work area.
- Assist Valet when necessary.
- Other duties as assigned by an immediate Supervisor.
QUALIFICATIONS:
- High school diploma or general education degree (GED).
- One to three years of related experience and/or training.
- Must be at least 18 years of age and have an outgoing personality and strong communication skills.
- Prior experience with multi-line telephones and computer skills desired. Must be able to handle multiple tasks quickly and accurately.
- Experience working with the public and providing a professional image a must. Must have the ability to drive both automatic and manual (stick-shift) vehicles.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of guests or employees of organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Must have a mature judgment and the ability to deal with problems involving several concrete variables in standardized situations.
- A Washington State Class III Gaming License from the Swinomish Tribal Gaming Agency is required.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually loud and there is frequent contact with second hand smoke.