SUMMARY:

It is the responsibility of the Housekeeping Attendant at the Swinomish Casino and Lodge to assure that all guest rooms are properly cleaned and ready for guest arrivals. The Attendant will assist with laundry and Houseman duties.

ESSENTIAL DUTIES: 

• Works any and all shifts, weekends, and holidays as required and scheduled.
• Must be able to clean 12 rooms per shift or more.
• Ensures Entry and Exit protocols into rooms are followed. 
  • Aware of Make Up Room (MUR) and Do Not Disturb (DND) protocols.
• Aware of room requests, early check-ins, check outs, and stay overs.
• Responsible for any property keys or radios that will be utilized/checked out while on shift. Ensures property items are returned and checked back in.
• Cleans rooms, bathrooms, organizes storage rooms, hallways, elevators lobby, lodge corridor, lodge patio, fitness center, and business center. Cleaning may also be requested/required in other locations of the Lodge. 
  • Cleaning consists of but is not limited too;
    • Stripping and making beds, dusting, vacuuming, mopping floors, scrubbing, wiping high touch areas, cleaning closets, windows, balconies, replenishing all supplies and amenities.
    • Remove dirty linen from guest room, place in laundry bag and deposit laundry bag in storage area. No dirty linen is to be left in hallways.
    • Empty all garbage at the end of shift. Keep supply cart neat, clean and fully stocked at all times.
• Perform laundry and/or Houseman duties as requested.
  • Consists of but is not limited too;
    • Sort and count all dirty laundry, check for tears and stains. Count all clean laundry coming in and distribute to floors. Keep laundry areas clean and organized. Communicates/reports all room issues with housekeeping management.
    • Strip guest rooms upon checkout. Take out trash, keep storage areas clean and organized, and put away all deliveries as they come in.
    • Keep all hallways clean, wash down all tables and chairs in the elevator landings and keep windows clean, high dust hallways, lamps etc.
    • Clean vending rooms. Defrost freezers in guest rooms. May be asked to perform other duties as needed.
• Ensures any and all left behind items from rooms or any location of the Lodge is turned into housekeeping management, front desk or security to be logged.
• Responsible for the proper care, cleaning and use of assigned department uniforms, including name tags.
• Maintains Casino and Lodge standards of appearance, hygiene, conduct, quality and productivity.
• Refer guest complaints to manager as appropriate.
• Maintain communication with immediate supervisor.
• Reports to housekeeping management of room damages, potential hazards or repairs, stolen items in room etc.
• Be able to work as a team and communicate with other staff members any special requirements at shift change.
• Attend all scheduled & mandatory meetings.
• Use equipment and materials in a safe and acceptable manner.
• Follow established safety procedures, use appropriate safeguards and common sense rules of safety in all on-the-job activities. Due to the nature of the business, other duties may be assigned due to weather, special events etc.
• Enforce, complete and follow all COVID safety protocols as a team member and for our guests.
• Wear face masks at all times while performing all essential duties and responsibilities.
• Ensure service guarantees are met at all times.
• Maintains a positive and welcoming attitude to all our guests and team members.
• All other duties as assigned.

QUALIFICATIONS:

• One to two years housekeeping experience in the hospitality industry preferred.
• Ability to read write and speak English.
• Reading skills to include interpretation of instructions, safety rules and operating instructions and procedures manuals.
• Ability to write routine reports and correspondence.
• Ability to communicate effectively with managers, fellow employees and guests.
• Must have basic mathematical skills. Ability to add, subtract, multiply and divide.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several variables in different situations. both standard and non- standard.
• Ability to provide reasonable solutions to guests requests.
• Must be organized, self-motivated, dependable, detail orientated, flexible in scheduling and capable of prioritizing tasks.
• Must present a neat and professional appearance. 
• Must be able to adjust work tasks and focus with poise in accordance with changing deadlines and priorities.
• Must be able to perform duties efficiently and possess the ability to deal with situations in a positive and productive manner. 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General physical fitness and sensory organs in at least average functionality, i.e. seeing, hearing, smelling, sensing and clear speech.  Must have dexterity of hands and fingers. Walking, driving, sitting, stooping, bending, squatting, flexing, climbing, kneeling, crouching are all essential functions of the job. Lifting and carrying up to 40-50 pounds should be anticipated on a daily basis.

WORK ENVIRONMENT:

The characteristics of the work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

An employee in this position must anticipate a working environment that includes occasional personal contact on a face –to-face and verbal basis with the public and daily contact with co-workers. The noise level is usually moderate. An employee may be required to work with various chemicals that could emit fumes or airborne particles. Will work with washers and dryers.